Our Commitment to Satisfaction
Online purchases require flexibility and support. Action-Figures-Toy.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise. If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Upon the arrival of your package, we encourage you to check and make sure that the products have been sent to your as order specifications.
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
You can return your item by contacting Customer Service and requesting a return within 7 days of receiving your order.
If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. We will then ship you a new item immediately.
For information on how to request a return, please use the CONTACT US to submit a ticket or send a email to firstname.lastname@example.org